This Cancellation Policy outlines the terms and conditions for cancelling orders or contracts with Kantipur Infotech Pvt. Ltd., located at New Baneshwor-10, Kathmandu, Nepal (“us”, “we”, or “our”).
1. Eligibility for Cancellation
You may cancel your order or contract with Kantipur Infotech under the following circumstances:
1.1 Service Agreement: If you have entered into a service agreement with Kantipur Infotech, you may cancel the agreement subject to the terms and conditions outlined in the agreement.
1.2 Product Orders: If you have placed an order for products with Kantipur Infotech, you may cancel the order before it has been processed for delivery. Once the order has been processed, it cannot be cancelled.
1.3 Project Engagements: If you have engaged Kantipur Infotech for a project, you may cancel the engagement subject to any applicable cancellation fees or penalties as outlined in the project agreement.
2. Cancellation Process
To cancel your order or contract, please follow these steps:
2.1 Notification: Send an email to [email protected] stating your intention to cancel and providing any relevant details.
2.2 Confirmation: Our team will confirm receipt of your cancellation request and provide further instructions if necessary.
2.3 Cancellation Fees: If applicable, any cancellation fees or penalties will be communicated to you at the time of cancellation.
3. Refunds
If you are eligible for a refund as per our Refund Policy, the refund process will be initiated upon confirmation of cancellation. Please refer to our Refund Policy for more information.
4. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at [email protected].