This Refund Policy outlines the circumstances under which refunds are permitted and the process for requesting a refund from Kantipur Infotech Pvt. Ltd., located at New Baneshwor-10, Kathmandu, Nepal (“us”, “we”, or “our”).
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
1.1 Service Discontinuation: If Kantipur Infotech discontinues a service that you have paid for, you may be eligible for a refund of the unused portion of the service.
1.2 Unsatisfactory Service: If you are dissatisfied with the service provided by Kantipur Infotech, you may request a refund within 3 days of the service delivery. Refunds will be considered on a case-by-case basis.
1.3 Cancellation: If you cancel a service or order under our Cancellation Policy, you may be eligible for a refund subject to any applicable cancellation fees or penalties.
2. Refund Process
To request a refund, please follow these steps:
2.1 Contact Us: Send an email to [email protected] stating the reason for your refund request and providing any relevant details.
2.2 Review: Our team will review your request and assess whether you are eligible for a refund based on the terms outlined in this policy.
2.3 Notification: We will notify you of the outcome of your refund request and any further steps required to process the refund.
3. Refund Method
Refunds will be issued using the original payment method used for the transaction. Please allow 15 days for the refund to be processed and reflected in your account.
4. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].